Engine将Agent接入客户服务流程

Engine在智能体化服务场景中应用AI。Engine 用 Agentforce、Data 360、Sales Cloud、Service Cloud 做「智能体化服务」。原文关键做法摘录：From cancellations to group bookings, Agentforce takes action instantly and routes complex cases with full context. June 4, 20 已披露效果：原文自述：The results 50 % chat inquiries resolved by Agentforce 15 % decrease in customer support handle time 16 % increase in CSAT with on-demand service。 数字为发布方自述口径。